Return & Exchange Policy

We hope you enjoy your purchase, however we also understand that sometimes there is a need to return your item. That's why we offer our 30 day return policy. Please follow the steps below to return your item. You may return items in original, new condition (unused with all tags attached and in its original packaging) for a full refund. 

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Ship to: 

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Cactus Canada

Box 1869

Claresholm, AB

T0L 0T0

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• Please note if returning items, they may only be exchanged for store credit no refunds. 

• Please allow for 15 days from return date for credit to be applied to your account. 

• Returns on ropes are subject to inspection upon arrival to verify they are unused. 

• Sale Items are all final sale, and are not subject to returns.

• Shipping charges on returns are the customers responsibility. 

• If we happen to send you the wrong item, please contact us and we will take care of the shipping.

• This return policy applies only to items purchased from Cactus Canada (www.shopcactuscanada.com)